Frequently Asked Questions

Everything you need to know about your ORTC Clothing Co. experience.

What is your return policy?

We offer a 30-day return window for all full-priced items. Products must be in original condition with tags attached to be eligible for a refund or store credit.

How long does shipping take?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. International delivery times vary by location.

Where are your products designed and made?

All ORTC garments are proudly designed in South Australia. We partner with ethical manufacturers globally who share our commitment to quality and sustainability.

How do I care for my ORTC garments?

To ensure longevity, we recommend a cold gentle machine wash with similar colors. Avoid tumble drying and always follow the specific care instructions on the internal garment label.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.